Effective date: April 1st, 2025 

1. PRODUCT PURCHASE

Before placing an order, please be sure to read the Terms of Use. Proceeding to the order screen will be considered as acceptance of the terms and conditions of this agreement.

2. PRODUCT PRICE

The sales price of each product is the amount displayed on the product page (all tax-included).

3. ADDITIONAL FEES

• Shipping fee: Varies by weight and will be calculated at the time of ordering. Please refer to Shipping and return policy for details. Free shipping is applicable for either orders over 11,000 JPY in Japan or orders over 2,000,000 VND in Vietnam. (including tax and after discounts).
• Bank transfer fee: To be borne by the customer.
• Customs Duties & Import Consumption Tax: Varies by country for international shipping, depending on each country's tax rates.

4. PAYMENT TERMS

The following payment methods are available:

• Credit Card (Visa, MasterCard, JCB, American Express)
• Debit Card
• Apple Pay / Google Pay / PayPal
• Bank Transfer (Japanese Yen / Vietnamese Dong)

*** For bank transfers, please make the payment within 5 days after the order is confirmed. The product will be shipped after payment is confirmed.

5. PRODUCT DELIVERY

• Within Japan: Usually delivered within 2-3 business days after order confirmation.
• Within Vietnam: Usually delivered within 5-7 business days after order confirmation.
• Other countries: Usually delivered within 10-15 business days after order confirmation. (Delivery may be delayed due to customs procedures. 

If orders are placed on holidays or the day before a holiday, shipping arrangements will be made on the next business day. The delivery period will be counted from the next business day.

• Weekdays: Orders placed by 5:00 PM will be shipped the next day; orders placed after 5:00 PM will be shipped the day after next.
• Weekends and public holidays: Shipments will generally be made on the following Monday (Shipments after New Year's and long holidays will be made on the first business day after the holidays).

6. RETURNS, EXCHANGES AND CANCELLATIONS

Orders in Japan & Vietnam: Returns and exchanges are accepted only for defective, damaged, or incorrectly shipped items, if reported within 3 days of receiving the product. Returns and exchanges due to customer preference are not accepted.

International orders: Returns and exchanges are not accepted due to customs procedures.
*** Please refer to Shipping and return policy for more details.

7. DISCLAIMER

Delivery may be delayed due to weather conditions, traffic conditions, customs procedures, etc.

Our products (essential oils) are not medicines and are not intended for the diagnosis, treatment, or prevention of any diseases.

8. SPECIAL NOTES

We cannot ship to regions where sales are legally prohibited or restricted.

If there are any suspicious details in the order, we reserve the right to refuse or cancel it.

9. SELLER INFORMATION

Company name： A&T TRADING CO., LTD.

Representative： An Kamada

Address： 1F Azabu-Juban Takagi Building, 2-20-7 Azabu-Juban, Minato-ku, Tokyo 106-0045

Contact: hello@areme.co.jp

Business hours： 9:00〜17:00（Excluding Saturdays, Sundays, Public holidays, and special holidays such as New Year’s holidays）